Privacy Policy

Introduction

This Privacy Statement covers personal information provided to Aur’a Gold Water.  We are committed to protecting your personal information when you use Our services. Personal data is any information that can be used to identify you as a person. This Privacy Statement relates to Our use of any personal information you provide.

In order to provide you with the best experience, we are required to collect information about you. We are committed to safeguarding your personal information. Whenever you provide such information we are legally obliged to use your information in line with all laws concerning the protection of personal information.

This website contains hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

What information will Aur’a collect about me?

When you engage with or receive a service from us, we will ask for personal information about you. This will consist of your name, email address, postal address and other personal information. Different services may ask for different information.

By giving us your details you enable Aur’a to provide you with the services you selected.

How will Aur’a use the information they collect about me?

We use your personal information in a number of ways including the following:

• to personalise the way we present information to you
• to analyse and improve the services offered by us to meet contractual, legal and regulatory obligations

When will Aur’a contact me?

We may contact you:

In relation to any service you have enquired about, where you have opted to receive further correspondence and in relation to a service we have agreed to provide.

You may opt‑out of receiving marketing material and other information from us at any time.

How will Aur’a Manage my personal information?

When we interact with clients a certain amount of personal information is required. Your information is protected under the Data Protection Law and we have taken steps to ensure compliance with the provisions of the Law.

Howsoever collected, information shall be collected and held by Aur’a unless otherwise noted below and, as such, we are the controller for the purposes of the Law. The Company may not hold your data exclusively in US because, for example, it uses cloud-based data storage from reputable providers such as Microsoft, in addition to local data storage.

Are other parties involved and how will they handle my data?

Personal data collected from you directly or by the other means described shall only be utilised for the purpose of entering into and maintaining a contract with you and providing services. It shall be held at all times in accordance with and for as long as our statutory and regulatory requirements require it. This includes a retention period following the cessation of our provision of services to you, which shall, at all times, be determined by our legal and regulatory obligations. As soon as such obligations cease to apply, we shall permanently erase all personal information held on you from our records.

From time to time, we may undertake checks utilising accredited screening software, which searches publicly available databases; provide your information to outsourced service providers or be required to provide your information to law enforcement; the regulator(s) and/or associated parties because of our legal obligations. This may require information to be submitted to the USA, EU or other jurisdictions. We shall not provide your information to any other third parties (e.g. for marketing purposes) without your express consent and acknowledge that such consent may be withdrawn by you at any time.

If at any time you believe we hold information in error or that the information we hold on you is inaccurate or incomplete, you may submit a request to us to consider rectifying and/or erasing it.

If at any time you are concerned with the information held, the way in which we hold it or are unhappy with any response from us in relation to information held or with any other element relating to your personal information, you may lodge a complaint. We would ask that you contact us in the first instance and we will seek to resolve any concerns as soon as possible.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Aur’a relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

Cookies, Web Statistics and third-party monitoring

We maintain continuous logs of web server activity. These log files include the details of website users’ IP address, browser type and page last visited etc. The log files are used to analyse how the website is being used by visitors and may be kept in an anonymised form for historical records.

Our website uses hosted web analytics software. This hosted service is provided and managed by a third-party company (Google, Inc). The service ‘Google Analytics’ uses ‘cookies’ (a text file sent to users’ computers as they browse our website) to help analyse how users navigate our website. The information generated by the cookie regarding our website (including IP addresses) will be anonymised and transmitted to and stored by Google, Inc. on servers that may be hosted in the United States. Google, Inc. will use this information for evaluating the use of our website, compiling reports on website activity for website operators and providing other related services to Aur’a.

Google, Inc. may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google, Inc’s. behalf. Google, Inc. will not associate your IP address with any other data held by Google, Inc. You may decline the use of cookies by configuring your web browser to do so, but it may affect your user experience. By using this website, you consent to the processing of data about you by Google, Inc. in the manner and for the purposes set out above.

Can I find out what personal information Aur’a holds about me?

Under the Data Protection Law, you have the right to request a copy of the Personal Information We hold about you and to have any inaccuracies corrected. (Information requests are free, though we reserve the right to charge a small fee where more than one copy is requested or where the request is unfounded, repetitive and/or excessive, and we will require you to prove your identity with 2 pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files within 30 days of the request.

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to Aur’a.